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Technology Support

Technology Support

Parents & Students

AC In One Word

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Meet the Community

Girls Varsity Hockey coach, and History teacher, Maggie Taverna inducted into the 2016 Beanpot Hall of Fame for her accomplishments as a BC Eagle.

Key Facts

Tech Support at AC

From textbooks on iPads to Google Apps for Education, at AC we strive to use technology in our day-to-day activities and in our curriculum. But we know that classroom technology is only effective when it's working properly. Therefore we offer multiple types of technology support and training to ensure both faculty and students are able to work and learn as efficiently as possible.

We hope the resources on this page are helpful. If you have other questions or concerns please e-mail us.

 

Something isn't working, what should I do first?

Whenever anything electronic isn't working properly, the first troubleshooting step should always be to turn it off and back on again.

This can also mean...

  • Toggling a setting OFF and back ON again
  • Ensuring a setting isn't causing the issue (off when it should be on, or vice-versa)
  • Forgetting and then reconnecting to a Wi-Fi network or Bluetooth device
  • Signing out of an app or account and then signing back in
  • Deleting an app and then redownloading it
  • Unplugging a cable and then plugging it back in
  • Checking to see if the problem exists on a different, similar device

If an issue persists through these initial troubleshooting steps feel free to seek support from the device or app manufacturer. You may also send an e-mail to AC's tech support team.

How do I back up my iPad?

iPads are fantastic devices for both personal and educational use. But if your device is ever replaced, lost, or damaged only a proper backup will ensure you can get your data back. You can go to any electronics store and buy a new iPad, but you can't go anywhere to purchase your personal photos, videos, documents, notes, etc... This is why backing up your device is so important. Visit the link below to be taken to Apple's Support website and learn how to back up your iPad.

How to back up your iPad

How do I restore my iPad to factory settings?

From time to time you may find your iPad isn't behaving the way you want or expect it to. There are many ways to troubleshoot this (see "Something isn't working, what should I do first?") but a surefire way to solve a software issue is to restore it to factory settings and see if the issue persists after setting up the iPad as new. Click the link below to visit Apple's Support website and learn about restoring your iPad to factory settings.

How to restore your iPad to factory settings

How do I restore my iPad from a backup?

If you ever get a new iPad or have erased your current iPad, you'll likely want to make your new iPad look and feel like your old iPad. Restoring all the data from your old iPad is easy provided the old iPad was properly backed up. Click the link below to visit Apple's Support website and learn how to restore your iPad from a backup.

How to restore your iPad from a backup

What do I do if my iPad won't charge?
What happens if the iPad is lost or stolen?

Per school policy: the school is not responsible for lost or stolen items. The school recommends that you either purchase special insurance coverage or contact your homeowner’s insurance provider to discuss coverage for a lost or stolen iPad.

When setting up the iPad, activate the “Find My iPad” setting to help with locating a missing iPad.

If you believe your iPad is lost or stolen click here.

I cracked my iPad's display, what can I do?

We get it, accidents happen. One drop of your iPad might be enough to crack the screen or worse. Every iPad comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. But we strongly recommend purchasing AppleCare+ for your iPad, which extends your coverage to two years from the original purchase date of your iPad and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee plus applicable tax. In addition, you'll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com. You need to purchase AppleCare+ within 60 days of purchasing the iPad.

Yes, there are third-party services who offer display replacements for iPads. However, these processes are not approved by Apple and will void any remaining warranty you have on the device. Apple is able to replace the whole unit at a discounted cost at any Apple retail location.

You can find out more information, and even begin the repair process by visiting Apple's Support website:

iPad Repair - Screen Damage

 

Note: iPhones are able to have their screens replaced for more info visit: https://support.apple.com/iphone/repair/screen-damage

My iBook/eBook isn't downloading, what do I do?

Most often the issue with an iBook or eBook not downloading is the iPad not having enough free storage space. You can check this on your iPad by going to Settings -> General -> About and finding the "Available" line. Many eBooks and iBooks are between 1-2 GB but some are 4, 6, even 8 GB. Please ensure you have enough available space compared to the book(s) you are trying to download.

Another common issue when an eBook/iBook isn't downloading is a poor or non-existant Wi-Fi connection. The school's Wi-Fi is designed to handle approximately 1000 wireless devices, so the download speed of an individual iPad is likely to be much slower than on your home Wi-Fi when there are less devices with which to share the bandwidth. If you're going to download an eBook/iBook at school, in addition to time, you also need to ensure you don't move the iPad too far while the book is downloading. If you get too far away from the Wi-Fi access point, the internet connection will be broken and you may need to start the download all over again. Lastly, go to Settings -> Wi-Fi and confirm you're connected to the ACHSIPAD network. If you're connected to 'xfinitywifi' or 'CableWiFi' or any other Wi-Fi network, you are not likely to be able to download an eBook/iBook. In order to stop your iPad from automatically connecting to a network in the future you can tap the info button (the i with the circle around it) and then tap "Forget This Network."

If you are trying to download an eBook from MBS check a few things:

  • That you have purchased, and have the most up-to-date version of the Bookshelf app along with the most up-to-date version of iOS. This app is how you download MBS eBooks onto the iPad.
  • That you are logged in to the same accounts (email addresses) that was used to purchase the book(s). You have to create a separate account for MBS and VitalSource (who makes the Bookshelf app). NOTE: These accounts can use the same email address and password combinations.
  • That your brother or sister didn't accidentally download your book onto his or her iPad. Or that the book wasn't purchased under their account
What's the difference between eBooks and iBooks?

The 'e' in eBook stands for 'electronic.' So an eBook is a general term for an electronic (or digital) book. 

An iBook is a type of eBook designed to be downloaded and used on an Apple device.

While eBooks can be downloaded from a variety of sources, iBooks are downloaded exclusively from the iBookstore

How can I add the AC Athletics schedule to my iPhone?